Terms Of Use

General Terms & Condition

 The document outlines in summary a comprehensive overview of the terms and conditions governing E Hawker’s operations for both buyers and sellers. It establishes clear guidelines for item conditions and ratings, payments, checkouts, collection, refunds/returns, vendor responsibility and packaging.  Catering to various scenario and potential issues that may arise in the auctioning proses.  The detailed breakdown of the rules and regulations ensures transparency and clarity, facilitating a fair and efficient marketplace for both the buyers and sellers.

 The items are to the best of E Hawker’s knowledge an authentic item. All items will have a general item rating:

• Brand new – Refund Available
• Like new near perfect condition – Refund Available
• Used minor related wear – Refund Available
• Well used – No Refund Available

All items will also have a general item rating:

• 100% Present working and complete – Refund Available
• Not complete – No Refund Available
• Not working – No refund Available

Please take note that refunds will be available on items where a refund is applicable, when an item is secured by placing a bid or order, E Hawker will see that as a binding acceptance of the above-mentioned condition.  Please, therefore, make sure you are happy with the condition of the items No cancellation of an item will be allowed.

 Payments 

All goods must be paid for immediately.  Please take note that no bids will be able to be placed when payment of previous orders is still outstanding.  To avoid accounts being suspended, send proof of payment to info@ehawker.co.za. Alternatively, make use of the E Hawker Wallet, where orders are processed immediately.  Please take note that when paying via YOCO, a 5% admin fee will be added.  Cash payments are accepted at any FNB ATM.  Deposits should be more than order; change will be added to your wallet for future purchases.  Please note that in branch cash payments are not allowed, Fees are to be added to the buyers account and goods are not to be released for in-branch payments.

 Checkouts 

• Checkouts needs to be completed after all auctions have closed and no later than 11h00 the following day. All unchecked out items will be relisted, and accounts closed and blocked.  Please take note that goods need to be collected within your membership timeframe (1 x collection needed per week for limited and standard memberships, 1 x collection needed in a 2-week period for gold members, 1 x collection needed in a month for platinum members).   Please note failure to collect within your timeframe will result in blocked bids.  To reopen bids, arrange collection of all items or upgrade your membership.

Collection, Transport and Delivery

• Collection of goods
  • Only orders marked/notified “Ready for collection” can be collected.
  • To track orders please click “My Account” – Click “Order”.
  • Jump the queue orders only available for Gold & Platinum members, Jump the queue orders to be ready the following day before 14h00.  Upgrade your membership to avoid delays in order preparation.
• Collection Monday to Friday Between 9H00 and 16H00. 
• Please note all orders to be collected by the buyer from E Hawker.  No deliveries available.  Buyers are welcome to arrange their own transport for collection of larger items. Please note all refunds voided when using a 3^rd party to collect on your behalf.

 Refunds / Returns

• Please take note refunds and returns will only be issued on items where a refund is applicable. To log a refund request, click “My Account – Click Orders – Click Refund. Refund will only be available for 7 days.  Long stay orders and collections after the 7-day period will have no refunds as the refund period has lapsed.
• Please note all refunds voided when using a 3^rd party to collect on your behalf.
• All refunds to be for the sellers account, where applicable.

Other

Without giving notice to anyone, E Hawker reserves the right to alter the date, timing, or removal of item from portal of any auction scheduled. This may be done in response to a seller’s delay in shipping an item, failure to supply or damage to an item during transportation.

Buyers Commissions & Memberships 

Box-it Membership

• Commission – 12.5% + R10.00 Per Lot (Vat) Inc.
• Buy on all auctions – No, only on Box-it items.
• Collection of goods – Items to be couriered as soon as box is full / requested from buyer to send package.
• Membership cost – R150.00 (Included Box / Additional Wrapping / PUDO Cost). Shipment size (60 x 41 x 69 cm, 20kg).
• Please note all PUDO shipments locker to locker only.
• Membership expires once box has been sent after which a new Box-it package should be ordered.

Limited Buyers Membership 

• Commission – 15% + R15.00 Per Lot (Vat) Inc.
• Buy on all auctions – No, bidding only available on boot sale auctions.
• Collection of goods – One collection needed minimum once a week. Bids to be blocked while goods have not been collected.  To extend collection and storage time upgrade your membership.
• Payment of orders – All orders to be paid in full 24 hours after auction have closed. Failure to pay will result in account suspension. Please note orders will only be prepared once payment or proof of payment has been received from the banking portal.
• Jump the queue collection – No orders to be prepared on a first in first out basis. Only orders marked “Ready to collect” will be available.  Order preparation time – up to 2 working days.
• Membership cost – Free membership

Standard Buyers Membership

• Commission – 15% + R15.00 Per Lot (Vat) Inc.
• Buy on all auctions – Yes.
• Collection of goods – One collection needed minimum once a week. Bids to be blocked while goods have not been collected.  To extend collection and storage time upgrade your membership.
• Payment of orders – All orders to be paid in full 24 hours after auction have closed. Failure to pay will result in account suspension and loss of deposit. Please note orders will only be prepared once payment or proof of payment has been received from the banking portal.  
• Jump the queue collection – No orders to be prepared on a first in first out basis. Only orders marked “Ready to collect” will be available.  Order preparation time – up to 2 working days.
• Membership cost – R1000.00 once off deposit.
• Please note the deposit may be used to pay future orders.
• On request of deposit refund will the account move back to limited membership and a deposit would be needed to active standard membership and allow bids on all items. 

Gold Buyers Membership

• Commission – 12.5% + R10.00 Per Lot (Vat) Inc.
• Buy on all auctions – Yes.

• Collection of goods – One collection needed minimum every 2 weeks. Bids to be blocked while goods have not been collected.  To extend collection and storage time upgrade your membership.
• Payment of orders – All orders to be paid in full 24 hours after auction have closed. Failure to pay will result in account suspension and termination of membership. Please note orders will only be prepared once payment or proof of payment has been received from the banking portal.  
• Jump the queue collection – Yes orders to be ready the following day before 14h00.
• Membership cost – R300.00 per month. Please note this is not a deposit, this is a monthly subscription fee, for extended storage and lower buyers commissions.
• Cancelation or nonpayment of membership fees will result in membership downgrade to Standard Membership.

Platinum Buyers Membership

• Commission – 12.5% + R10.00 Per Lot (Vat) Inc.
• Buy on all auctions – Yes.

• Collection of goods – One collection needed minimum once per month. Bids to be blocked while goods have not been collected.  To extend collection and storage time upgrade your membership.
• Payment of orders – All orders to be paid in full 24 hours after auction have closed. Failure to pay will result in account suspension and termination of membership. Please note orders will only be prepared once payment or proof of payment has been received from the banking portal.  
• Jump the queue collection – Yes orders to be ready the following day before 14h00.
• Membership cost – R500.00 per month. Please note this is not a deposit, this is a monthly subscription fee, for extended storage and lower buyers commissions.
• Cancelation or nonpayment of membership fees will result in membership downgrade to Standard Membership

Premium Plus Buyers Membership 

• Commission – 12.5% + R10.00 Per Lot (Vat) Inc.
• Buy on all auctions – Yes.
• Collection of goods – One collection needed minimum once a month. Bids to be blocked while goods have not been collected. 
• Payment of orders – All orders to be paid in full 24 hours after auction have closed. Failure to pay will result in account suspension and termination of membership. Please note orders will only be prepared once payment or proof of payment has been received from the banking portal.  
• Jump the queue collection – Yes orders to be ready the following day before 14h00.
• Box-it items shipped via courier – 4 Box-It Shipped VIA PUDO per month (60 x 41 x 69 cm, 20kg) – Additional Shipments Cost to Member.
• Collection type available
  • Option 1 – Collect all goods from E Hawker Roodepoort.
  • Option 2 – Smalls Via Box-it / Furniture to Be Collected from E Hawker Roodepoort.
• Membership cost – R1000.00 per month.
• Cancelation or nonpayment of membership fees will result in membership downgrade to Standard Membership.

General Terms and Conditions – All Vendors

Item Condition 

The seller is solely accountable for providing accurate disclosures about all items.  When presenting a product for sale, it is important to disclose any flaws, damages, or repairs that may exist.

Item ownership 

No goods will be offered that have been reported stolen, are the subject of a contract with a third party or are subject to a lending arrangement. All products up for sale must be the seller’s property.  If you sell something for a third party for whom you have the required authorization in writing, E Hawker won’t be held liable for any disputes that might come up with sellers or vendors.

Refunds / Returns

• Please take note refunds and returns will be granted to the buyer where a refund is applicable for a period of 7days.
• Items listed without a refund may still be refundable if E Hawker can determine that there where malicious intent when creating the listing. i.e. false pretenses, contradicting information, or item not in general condition as advertised on the listing.
• Please note any reports from buyers after 7 days that have a reasonable request for refund could be added to seller’s account.
• Continues refunds on vendor profile could result in account suspension.
• Please note refund processed will be on the hammer price and not the price after commissions.
• Items with a refund will not be relisted on E Hawker and would need to be collected by the seller.  Failure to collect will result in items being disposed of within 7 days, with no compensation to the seller.

Packaging

• General packaging requirements: The vendor is required to provide packing. Use a suitable sealed box or thick plastic bags that are transparent. Items will not be accepted at all and will be disposed of without paying the vendor if the packaging does not adhere to E Hawker requirements. 

General Vendors

Commission Structure: – Item based tiered structure.

• Hammer Price between R1.00 – R199.99 = 20% Commission + R15.00 per item.
• Hammer Price between R200.00 – R499.99 = 20% Commission + R10.00 per item.
• Hammer Price between R500.00 – R1999.99 = 17.5% Commission + R0.00 per item
• Hammer Price more than R2000.00 = 15% Commission + R0.00 per item
• Withdrawal Charges = R10.00 

All commissions and fees are VAT Inclusive.

Additional Info

• Sell on all auctions.
• All auctions to close to the highest bidder with no reserve.
• Answer queries from buyers.

• Publish items –All items to go through moderator approval.  Approval waiting time – up to 1 working day.
• Vendor to select auction closing day.  Moderators to determine auction closing time.
• Set bid increments – Moderator will add the appropriate bid increments.

• When product has been approved will an automated SKU be generated. Items must be packed according to E Hawker acceptable packaging guidelines. All items to have a visible SKU on item / box / bag upon delivery.
• E Hawker will not accept the drop off of any items that have not been upload and approved by moderators. All items dropped of in advance will be disposed of with no payment to vendors.  All items dropped without a visible SKU added will be disposed of with no payment to vendors.
• All items to be dropped off before auctions closes. Failure to supply E Hawker with listed goods will result in account suspension.
• Seller to drop goods @ E Hawker warehouse, Monday – Friday between 9H00 and 16H00
• Payment and withdrawal only available after waiting period has lapsed on all qualified items. An item will be seen as qualified once auction have closed successfully / buyer has completed checkout and payment / refund period has lapsed.
• All unchecked out items after a reasonable timeframe will be relisted on the next available auction, without the notice to the seller.
• Withdrawal waiting period – 7 Days.
• Refunds/Return policy – 7 days.

Any items published on E Hawker may not be removed or withdrawn for any reason whatsoever.  Withdrawing items from auction could lead to account closure.

Premium Vendors

Commission Structure: – Flat rate commission.

• Flat rate of 12.5% + R0.00 on all hammer prices.
• Withdrawal Charges = R10.00 

All commissions and fees are VAT Inclusive.

Additional Info

• Sell on all auctions.
• All auctions to close to the highest bidder with no reserve.
• Answer queries from buyers.

• Publish items –All items to go through moderator approval.  Approval waiting time – up to 1 working day.
• Vendor to select auction closing day.  Moderators to determine auction closing time.
• Set bid increments – Moderator will add the appropriate bid increments.

• When product has been approved will an automated SKU be generated. Items must be packed according to E Hawker acceptable packaging guidelines. All items to have a visible SKU on item / box / bag upon delivery.
• E Hawker will not accept the drop off of any items that have not been upload and approved by moderators. All items dropped of in advance will be disposed of with no payment to vendors.  All items dropped without a visible SKU added will be disposed of with no payment to vendors.
• All items to be dropped off before auctions closes. Failure to supply E Hawker with listed goods will result in account suspension.
• Seller to drop goods @ E Hawker warehouse, Monday – Friday between 9H00 and 16H00
• Payment and withdrawal only available after waiting period has lapsed on all qualified items. An item will be seen as qualified once auction have closed successfully / buyer has completed checkout and payment / refund period has lapsed.
• All unchecked out items after a reasonable timeframe will be relisted on the next available auction, without the notice to the seller.
• Withdrawal waiting period – 7 Days.
• Refunds/Return policy – 7 days.

Any items published on E Hawker may not be removed or withdrawn for any reason whatsoever.  Withdrawing items from auction could lead to account closure.

Affiliated Commission – Premium Vendor

Premium vendors will be able to earn affiliated commissions on the sales of all referred vendors. 

• Vendors to be registered via custom affiliated link. Only registration via custom link will be added to affiliated dashboard.
• Commissions to be earned only on all successful orders.
• Refunds and returns / failure to pay / items not checked out will void any affiliated commissions.
• Affiliated commissions to be paid out once a month.
• Affiliated commissions rate 1%.
• Affiliate commissions will be voided if the membership is cancelled or downgraded.  

Box-it Vendors

Commission Structure: – Item based tiered structure.

• Hammer Price between R1.00 – R199.99 = 20% Commission + R15.00 per item.
• Hammer Price between R200.00 – R499.99 = 20% Commission + R10.00 per item.
• Hammer Price between R500.00 – R1999.99 = 17.5% Commission + R0.00 per item
• Hammer Price more than R2000.00 = 15% Commission + R0.00 per item
• Withdrawal Charges = R10.00 

All commissions and fees are VAT Inclusive.

Additional Info

• Sell on all auctions.
• All auctions to close to the highest bidder with no reserve.

• Publish items –All items to go through moderator approval.  Approval waiting time – up to 1 working day.
• Items to be advertised as arriving soon while goods are in transit.  Upon arrival will the auction times be activated to close on our next available auction.
• Set bid increments – Moderator will add the appropriate bid increments.

• When product has been approved will an automated SKU be generated. Items must be packed according to E Hawker acceptable packaging guidelines. All items to have a visible SKU on item / box / bag.  All items to be combined and sealed in one box not exceeding 60 x 41 x 69cm – 20kg.
• Packed and sealed parcel to be sent as follows – Recipient E Hawker / Pudo collection point – The Courier Guy Krugersdorp Kiosk.
• E Hawker can arrange and book the PUDO shipment cost to be added to the seller’s withdrawal.
• E Hawker will not be held responsible for any loss / damage to any parcel sent via PUDO.
• E Hawker will not accept any items that have not been upload and approved by moderators. All items shipped in advance will be disposed of with no payment to vendors.  Any item that has been packed without a SKU will be disposed of.  Any item not received – listing will be removed from the portal.
• Failure to supply E Hawker with listed goods will result in account suspension.
• Payment and withdrawal only available after waiting period has lapsed on all qualified items. An item will be seen as qualified once auction have closed successfully / buyer has completed checkout and payment / refund period has lapsed.
• All unchecked out items after a reasonable timeframe will be relisted on the next available auction, without the notice to the seller.
• Withdrawal waiting period – 7 Days.
• Refunds/Return policy – 7 days.

Any items published on E Hawker may not be removed or withdrawn for any reason whatsoever.  Withdrawing items from auction could lead to account closure.

Premium Box-It

Commission Structure: – Flat rate commission.

• Flat rate of 12.5% + R0.00 on all hammer prices.
• Withdrawal Charges = R10.00 

All commissions and fees are VAT Inclusive.

Additional Info

• Sell on all auctions.
• All auctions to close to the highest bidder with no reserve.
• Publish items –All items to go through moderator approval.  Approval waiting time – up to 1 working day.
• Items to be advertised as arriving soon while goods are in transit.  Upon arrival will the auction times be activated to close on our next available auction.
• Set bid increments – Moderator will add the appropriate bid increments.

• When product has been approved will an automated SKU be generated. Items must be packed according to E Hawker acceptable packaging guidelines. All items to have a visible SKU on item / box / bag.  All items to be combined and sealed in one box not exceeding 60 x 41 x 69cm – 20kg.
• Packed and sealed parcel to be sent as follows – Recipient E Hawker / Pudo collection point – The Courier Guy Krugersdorp Kiosk.
• E Hawker can arrange and book the PUDO shipment cost to be added to the seller’s withdrawal.
• E Hawker will not be held responsible for any loss / damage to any parcel sent via PUDO.
• E Hawker will not accept any items that have not been upload and approved by moderators. All items shipped in advance will be disposed of with no payment to vendors.  Any item that has been packed without a SKU will be disposed of.  Any item not received –  listing will be removed from the portal.
• Failure to supply E Hawker with listed goods will result in account suspension.
• Payment and withdrawal only available after waiting period has lapsed on all qualified items. An item will be seen as qualified once auction have closed successfully / buyer has completed checkout and payment / refund period has lapsed.
• All unchecked out items after a reasonable timeframe will be relisted on the next available auction, without the notice to the seller.
• Withdrawal waiting period – 7 Days.
• Refunds/Return policy – 7 days.

Any items published on E Hawker may not be removed or withdrawn for any reason whatsoever.  Withdrawing items from auction could lead to account closure.

Affiliated Commission – Premium Box-it

Premium vendors will be able to earn affiliated commissions on the sales of all referred vendors. 

• Vendors to be registered via custom affiliated link. Only registration via custom link will be added to affiliated dashboard.
• Commissions to be earned only on all successful orders.
• Refunds and returns / failure to pay / items not checked out will void any affiliated commissions.
• Affiliated commissions to be paid out once a month.
• Affiliated commissions rate 1%.
• Affiliate commissions will be voided if the membership is cancelled or downgraded.

Emigrations, Liquidations & Deceased Estates

Commission Structure: – Item based tiered structure.

• Hammer Price between R1.00 – R999.99 = 20% Commission + R0.00 per item.
• Hammer Price more than R1000.00 = 17.5% Commission + R0.00 per item
• Withdrawal Charges = R10.00 

All commissions and fees are VAT Inclusive.

Additional Info

• Special auction scheduled for complete sale.
• All auctions to close to the highest bidder with no reserve.

• Publish items –All items to go through moderator approval.  Approval waiting time – up to 1 working day.
• Auction closing date to be scheduled as arranged before collection needed.
• Set bid increments – Moderator will add the appropriate bid increments.

• When product has been approved will an automated SKU be generated. Items must be packed according to E Hawker acceptable packaging guidelines. All items to have a visible SKU on item / box / bag when items are collected.
• Collection of items to be booked via 3^rd party (Loadit.Africa) – quotes of collection cost to be advised in advance to the seller.
• Payment of 75% of complete sale after commissions to be made on collection date. Payments are made via eft and will be paid and cleared.  25% will be retained and paid out after refund period has lapsed.
• All unchecked out items after a reasonable timeframe will be relisted on the next available auction, without the notice to the seller.
• Refunds/Return policy – 7 days.

Any items published on E Hawker may not be removed or withdrawn for any reason whatsoever.  Withdrawing items from auction could lead to account closure and cancelation of complete sale.