Each lot should show photos, condition notes, ratings, current bid, closing time and refund status. Bidding means you accept the information shown on that listing.
Buyer protection.
We want buyers to understand exactly what they are bidding on before they place a bid. Buyer protection starts with clear photos, honest condition notes, refund status and visible auction rules.
Most auction items are used, second-hand, returned, surplus, untested or sold in their current condition. That does not mean they are all bad items. It means you must read the listing carefully, look at the photos, check the item rating, seller rating and auction score, and understand the refund status before bidding.
eHawker will show whether a lot is refundable or not. A refundable lot can open a refund request inside the allowed period. A no-refund lot is sold as-is, and you should only bid if you are comfortable with that risk.
The listing must state that the item is eligible for refund. The upload assistant will carry this status into the live product record.
The refund request period is seven days. After the period has lapsed, refund requests should no longer be available.
Sold as-is, salvage, untested, not working, no-refund, or expired items cannot open refund requests.
If a courier, Uber or other third party collects for you, refund protection is void because eHawker cannot control how the item is handled after handover.
Buyer protection FAQs
Can every item be refunded?
No. Only items listed as refundable can open a refund request, and only inside the allowed seven-day period.
What does sold as-is mean?
It means the item is sold in its current condition. It may have faults, missing parts, age, wear or unknown issues. Bid only if you accept that risk.
Why do untested items usually have no refund?
If there is no proof that a powered item works, eHawker treats it cautiously. Untested or not-working items should be priced and understood as higher-risk lots.